Shipping & Returns & Terms
We send everything with 1st class signed for RoyalMail. Shipping within the U.K mainland will cost £5 and will take 2-3 weeks because every product is made to order. We will get your order to you as soon as possible and will email before it is dispatched and once again with a tracking number once we have.
We send everything by RoyalMail 1st class signed for. Shipping within EU costs £12 and will take 2-3 weeks, we will get your item to you as soon as possible and will email you before it is dispatched.
Shipping to USA is also with RoyalMail 1st class signed for and costs £17 and will take 3-4 weeks, though we will try and get your order to you as soon as possible.
Shipping to REST OF WORLD is RoyalMail 1st class signed for and costs £22 and will take 3-4 weeks. We will try and get your order to you as soon as possible.
Please refer to Terms section below for information on Taxes and Duties.
Footwear must be returned to us unworn and within 14 days from receiving you order. You must email us before sending the item(s) back with details of the problem so we can catalogue any faults. Please try on your item(s) indoors with socks on first as we cannot exchange or refund shoes & sandals that have been worn outside.
Unfortunately we cannot refund postage on returns.
Please be aware that due to international custom laws international orders may incur additional charges. The buyer is responsible for any charges applied to the package at customs. Should the buyer refuse to pay any custom duties and tax, it is then the responsibility of the buyer to ensure the goods are shipped back to us in order to receive a refund. Returns are processed once the goods reach us.
Delivery costs are non-refundable on any international returns. The cost of returning the goods is the responsibility of the buyer.
Any information that we hold on you is in accordance with the Data Protection Act 1998. We will not pass your details to any other business.