• Where are your materials sourced? - We use industry waste leather that we source from A&A Crack and Sons in Northampton its one of the U.K's leading high quality leather suppliers and the waste we get from them is end of production and sample from other great footwear manufactures in the UK.

    Thomas Ware & Sons Est. 1840, one of very few remaining traditional vegetable tanneries left in the U.K and they supply us with our veg tan insoles and stiffeners, and happens to be just down the road.

    Our sole units are sourced from another Bristol supplier, though we are moving away from using polymer based soling to natural latex crepe and leather soles.

  • Where are your shoes made ? - We make all our footwear and accessories in our studio in Bristol - Its just Lucy and Ollie that make every pair from start to finish taking the up most pride and care in their work to produce beautiful long lasting shoes.

 

  • How much is Shipping? - Shipping varies depending on your location, please refer to the shipping, returns & terms, we are not responsible for local taxes and import duties payable - so please bare this in mind when ordering.

 

  • How long will my order take? - There is 3 - 5 weeks until delivery for footwear orders from the U.K as all of our products are made to order. Over seas orders may vary, please refer to shipping, returns & terms. Other items from The Ottowin Ship will be dispatched the next day and will be with you within 3 - 5 days, (UK) for other countries please refer to our shipping, Returns & terms Page.

 

  • Can you resole Ottowin boots, shoes and sandals? - Yes we offer a resoling service for £60, just send them back to us and we will get them back on the road for you as soon as possible.

 

  • I have wide feet. Do you do different widths? - At the moment we only produce narrow and medium width sizes. As we expand will do a wide size.

 

  • Do you make Ottowin shoes in mens sizes? - All of our styles are Unisex and avaliable in both mens and womens sizes just select the right size for you from the drop down menu on the product screen.

 

  • Can I see the samples or try on Ottowin shoes and sandals? - If your based in or around Bristol, fancy a trip to visit our shop we would love see you at 34 St Nicholas Street, Bristol, BS1 1TG 

  • How to order a different colour? - If you love one of our styles but you'd prefer it in a colour of another Ottowin shoe, please get in contact.

  • Can you repair my Ottowin shoes? - We will do our best to repair your shoes, please contact us with some photos and a description of the problem and we will advise on the next steps.